“We've been using Diversified Heating and Cooling for several years at two different locations and have never been disappointed with either the installation or maintenance services we have received. Whether adding an AC unit, finding and installing a gas fireplace blower kit, or keeping the heat and cool in our house operating year-round, we have never had a problem with Diversified or been unable to get a call back or a resolution to our problems or needs.
Even though all of the installers and technicians that we have encountered from Diversified have been great, I am always most happy to find out that the annual maintenance service is going to be done by Cierra. She is always professional and thorough and goes beyond just performing the basic tasks. She also takes the time, if you are interested and I am, to show you what she did, to explain anything she happened to find out while doing the maintenance, and to give advice on how to make the system perform at its peak levels. During our most recent service, as an example of her proactiveness, she found a problem with the condenser motor on our air conditioning unit and automatically called it in and got a replacement ordered while the unit is still under warranty. And, in addition to her obvious knowledge about heating/cooling systems, she is also always pleasant to talk to and never laughs about my obviously stupid questions. We also appreciate the attention of the office staff who call to remind us when it is time to get regular service and always follow up with information on scheduling changes and the status of parts being ordered and other business items.
So, yes, we are "fans" of Diversified Heating and Cooling and their excellent maintenance tech, Cierra.”